Shipping policy

Delivery Times

  • UK Standard Delivery: 3–5 working days.

  • International Delivery: Timeframes vary by destination; you will see estimates at checkout.

➡️ Please note: When ordering from overseas (outside of the UK), customs duties, taxes, and fees may apply depending on the destination country. These are the responsibility of the customer. If you refuse to pay applicable customs charges and the parcel is returned to us, we will refund the product price (subject to inspection) less outbound shipping, return shipping, and any handling fees incurred.

Lost or Damaged Parcels
If your parcel gets lost in the post or arrives damaged, we sincerely apologise. Please contact us at hello@vela-wellness.co.uk so we can resolve the issue quickly.

Returns & Refunds

We want you to be happy with your purchase. Please review the following key points from our Returns & Refunds Policy:

  • Returns Window: We accept returns within 14 days of delivery, provided the item is unused and in its original packaging.

  • Faulty/Damaged Products: If your item arrives faulty, damaged, or there is an issue outside of your control, we will refund or replace it at no cost to you — and cover return shipping.

  • Refund Processing: Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the return.